Shipping & Ordering
Quick and careful delivery to your home. Or pick it up in our store.
When will my order be shipped?
If you order on a weekday before 5 PM, your order will be shipped the same day.
From what amount is shipping free?
We ship your order for free within the Netherlands for orders over €80. For orders under €80, a small shipping fee applies.
Can I track my order?
Yes, as soon as your package is on its way, you will automatically receive a Track & Trace code by email. This allows you to see exactly where your package is and when it will be delivered.
Can I pick up my order in the store?
Yes, pickup at our store is free. At checkout, choose "Pickup in store". Once your order is ready, you will receive an email - usually within 1 business day.
Can I still amend or cancel my order?
Have you just placed an order and want to change something? Email us as soon as possible at info@hockeybrouwerij.nl. If your order has not yet been shipped, we can often still make changes or cancel the order. Once shipped, the normal return process applies.
Which payment methods do you accept?
You can pay securely with iDEAL, credit card (Visa/Mastercard), PayPal, Apple Pay, Google Pay, and Bancontact. Post-payment is available via Klarna.
Returns & Warranty
Not completely satisfied or is something not working as it should? We're here to help.
How long do I have to return?
You have 14 days after receiving your order to return it, without stating a reason. The product must be unused and returned to us in its original condition and packaging.
How do I request a return?
Send an email to info@hockeybrouwerij.nl and we will send you a return label. Attach the label to your package, drop it off at a PostNL point, and we'll take care of the rest.
What does it cost to return?
The return costs are €5.95. This amount will be deducted from the refund of your order once your package has been returned to us in good condition.
Why return costs? We operate as sustainably as possible and offer our products at competitive prices. By charging return costs, we can maintain these competitive prices and prevent unnecessary transport movements.
When will I get my money back?
Once we have received your return in good condition, we will refund the amount to your account within 5 working days. You will receive the full order amount minus the €5.95 return costs.
Which products can I not return?
Unfortunately, we cannot accept returns for the following products:
• Sealed products whose seal has been broken (mouthguards, grips)
• Custom-made or personalized items
• Products with printing, names, initials, or club logos
• Damaged or used products, or products without original packaging or labels
I'm unsure about a size - what do you recommend?
Are you unsure about the correct size? Email, WhatsApp, or call us before you order. Our hockey specialists will be happy to advise you. This way, you avoid a return and save on return costs.
What is the warranty period for products?
All products come with a 3-month warranty from the date of purchase. The warranty applies to products that have become defective under normal conditions.
Exception: Wooden hockey sticks are not eligible for warranty due to the nature of wood as a product.
How do I submit a warranty claim?
Send an email to judith@hockeybrouwerij.nl with a short description of the problem and preferably a photo. We will assess your complaint and work together to find a solution.
Does the warranty also apply to wooden hockey sticks?
Wooden hockey sticks are not covered by warranty. Wood is a natural product that can inherently break with intensive use – this applies to all wooden sticks, regardless of where you buy them.
What if my complaint is not covered by the warranty?
No problem - you can still submit your complaint to us via judith@hockeybrouwerij.nl. Sometimes we can find a solution together. If we know about it, we can fix it.
Advice & Service
Real hockey players, real advice. We are happy to help you.
Can I get personal advice before ordering?
Absolutely! Our hockey specialists are happy to help you. Call 035-7130096, send a WhatsApp, email to info@hockeybrouwerij.nl, or visit our store. We will help you make the right choice.
Can you help with team apparel for my club?
Yes, we are happy to collaborate with clubs and teams. For team clothing, printing, and club orders, please contact us at info@hockeybrouwerij.nl. In your email, please state the number of players, the desired clothing, and any printing requirements - then we will prepare a suitable offer.